4 03
When you’re planning to make a sales call to a prospect what do you think about? Do you brainstorm all the best features of your product or service and make sure you’re very clear on your USP’s? Do you think of a special offer you could entice your prospect with to get her to agree […]
27 02
I’m old enough (just, ahem!) to remember the good old 80’s and 90’s sales rooms of a great many companies being the beating heart of the organisation. Smoky, noisy and fuelled with an unadulterated hunger for money that would be seen as quite vulgar by today’s PC standards. Telesales teams were happy clappy, high fiving […]
16 02
Ah, the eternal struggle of the humble telesales operative, getting past the gate-keeper. How is it done? How do the experts do it? Will I ever master it and get to speak to the decision maker or will I die trying? Here’s some good news. There’s no, one, sweeping answer and you’re probably doing every […]
4 01
With much of the reading I did in 2015 regarding best practice in sales there has been a recurring theme, or, more accurately, a recurring question: “What is the difference between good customer service and good sales technique? The line has definitely blurred over the last twenty years or so, everyone agrees on that. ‘Pushy’ […]
4 12
Anyone can make a sales call. But can just anyone make a successful sales call? There is no magic potion to make somebody into a great seller, however there are a few ways to improve your technique. A good telesales person should be able to come in and out of script effortlessly and seamlessly at […]
27 11
OK, you often read tips on just about every subject under the sun from scuba diving to cake making and just as often they’re not worth reading. Here, however, I’m giving you three things you can use straight away on the phone that will dramatically increase your appointment ratios instantly and consistently. Top Tip #1 […]
10 11
Talking about ‘quality appointments’ is something we hear a lot; but what does this actually mean and how do we measure quality? As professional appointment setters it’s crucial that our clients perceive everything we do for them as high quality; it’s what they expect and rightly so. Therefore, quality is often quite subjective. For example, […]
2 11
Are You A Good Listener? In his excellent book “Persuasion – The Art Of Influencing People”, James Borg asserts that the most important skill a salesperson needs to persuade people is the ability to LISTEN. Imagine that! How on earth can you talk someone round to your way of thinking by being a good listener – that […]
30 07
Quite by accident, Newton Fox have, over the last five years or so, become heavily involved in the promotion of facility management companies offerings to a broad industry spectrum. Our activity has taught us much about the stance industry takes on the perceived value of FM and we’ve seen that in over 70% of cases […]
5 05
If you know me personally, I will more than likely have chewed your ears off about my snakes. ( I tell everybody who will listen ) Any snake keeper will tell you, when feeding your snakes you should use the proper tools. You should use long tongs to dangle the poor frozen rats for the […]