Telesales Tips – A Rolls Royce Approach

When you’re planning to make a sales call to a prospect what do you think about? Do you brainstorm all the best features of your product or service and make sure you’re very clear on your USP’s? Do you think of a special offer you could entice your prospect with to get her to agree […]

Read more

B2B Telemarketing – Welcome Back!

I’m old enough (just, ahem!) to remember the good old 80’s and 90’s sales rooms of a great many companies being the beating heart of the organisation. Smoky, noisy and fuelled with an unadulterated hunger for money that would be seen as quite vulgar by today’s PC standards. Telesales teams were happy clappy, high fiving […]

Read more

How To Be A Great Salesperson

With much of the reading I did in 2015 regarding best practice in sales there has been a recurring theme, or, more accurately, a recurring question: “What is the difference between good customer service and good sales technique? The line has definitely blurred over the last twenty years or so, everyone agrees on that. ‘Pushy’ […]

Read more

How To Sell Over The Phone – Tips For Better Business

Phone

Are You A Good Listener? In his excellent book “Persuasion – The Art Of Influencing People”, James Borg asserts that the most important skill a salesperson needs to persuade people is the ability to LISTEN. Imagine that! How on earth can you talk someone round to your way of thinking by being a good listener – that […]

Read more

Interpretation Is King

I’ve just come back from a wonderful week in Sorrento and am now back at my desk wondering how it all went by so quickly. One interesting little anomaly that I was reminded of whilst I was away was that of my significant other’s understanding of temperature. On our first morning I remarked that it […]

Read more

Telemarketing – Cost Or Investment?

Running a successful telemarketing company is as rewarding as it is challenging but one of my greatest challenges is definitely to give prospective clients the right advice before embarking on a telesales or telemarketing project. The Considerations Of all the things to think about ROI has to be top of the list. Our clients are […]

Read more

Top Three Questions To Ask On Telesales Calls

You know that moment on a sales call when the person you’re talking to seems interested but isn’t really giving much away. They seem to be saying ‘There’s an opportunity here fro you but I’m not handing it to on a sliver platter, you’re going to have to work for it matey.’ This moment, more than any […]

Read more

top