7 06
Oh, the joy of winning a new customer, that moment when the email lands or the call comes in – “We’d like to place our business with your company please, when can you start?” However, as we all know, cleaning, like so many industries, is crowded, competitive and sometimes even cut-throat! So how do we […]
4 01
With much of the reading I did in 2015 regarding best practice in sales there has been a recurring theme, or, more accurately, a recurring question: “What is the difference between good customer service and good sales technique? The line has definitely blurred over the last twenty years or so, everyone agrees on that. ‘Pushy’ […]
10 11
Talking about ‘quality appointments’ is something we hear a lot; but what does this actually mean and how do we measure quality? As professional appointment setters it’s crucial that our clients perceive everything we do for them as high quality; it’s what they expect and rightly so. Therefore, quality is often quite subjective. For example, […]