Chris’s Posts

I'm old enough (just, ahem!) to remember the good old 80's and 90's sales rooms of a great many companies being the beating heart of the organisation. Smoky, noisy and fuelled with an unadulterated hunger for money that would be seen as quite vulgar by today's PC standards. Telesales teams were happy clappy, high fiving…

Ah, the eternal struggle of the humble telesales operative, getting past the gate-keeper. How is it done? How do the experts do it? Will I ever master it and get to speak to the decision maker or will I die trying? Here's some good news. There's no, one, sweeping answer and you're probably doing every…