The 'Do It Yourself' Telesales Course

LESSON 9 OF 11

Note Down & Follow Up

In any sales activity the fortune is in the follow up. This module covers some basic do’s and don’ts when it comes to making and using notes for future sales activity. In addition we look at the use of CRMs (Customer Relationship Management) tools versus a basic Excel spreadsheet.

What are you going to learn?

Please complete the following tasks before moving to the next lesson.

DIY Task

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