No telesales course would be complete without a section on objection handling! Ironically, in real life we find you can go through many calls without having to deal with one single objection. However, this isn’t necessarily a good thing! Here we look at not only how to respond to an objection but how to firstly identify whether it’s to be taken at face value or not. Experience tells us that often objections are smoke screens to hide the real issues at hand. This section helps you understand what’s really going on here in order to make the necessary responses.
Please complete the following tasks before moving to the next lesson.