Telemarketing Services Vs The Rest

Very often when I’m asked to visit a company they are debating whether to use an outsourced agency like Newton Fox or to invest in alternative strategies. My role at this stage is consultative. You might be forgiven for thinking that I’m surely bound to try to persuade said company to spend their money with […]

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Telesales Tips – A Rolls Royce Approach

When you’re planning to make a sales call to a prospect what do you think about? Do you brainstorm all the best features of your product or service and make sure you’re very clear on your USP’s? Do you think of a special offer you could entice your prospect with to get her to agree […]

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Telesales Tips – Getting Past The GateKeeper

Ah, the eternal struggle of the humble telesales operative, getting past the gate-keeper. How is it done? How do the experts do it? Will I ever master it and get to speak to the decision maker or will I die trying? Here’s some good news. There’s no, one, sweeping answer and you’re probably doing every […]

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How To Be A Great Salesperson

With much of the reading I did in 2015 regarding best practice in sales there has been a recurring theme, or, more accurately, a recurring question: “What is the difference between good customer service and good sales technique? The line has definitely blurred over the last twenty years or so, everyone agrees on that. ‘Pushy’ […]

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Telesales Tips – Why Qualify An Appointment?

Talking about ‘quality appointments’ is something we hear a lot; but what does this actually mean and how do we measure quality? As professional appointment setters it’s crucial that our clients perceive everything we do for them as high quality; it’s what they expect and rightly so. Therefore, quality is often quite subjective. For example, […]

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Interpretation Is King

I’ve just come back from a wonderful week in Sorrento and am now back at my desk wondering how it all went by so quickly. One interesting little anomaly that I was reminded of whilst I was away was that of my significant other’s understanding of temperature. On our first morning I remarked that it […]

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Professional Telesales

When I was a kid my parents owned a pub and it was my job to polish the brasses every month. There were thousands of them and it took me a whole weekend. If you’ve ever polished brass you’ll know that what I’m about to say is totally true. Golden Glow When you first wipe […]

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